iCat TechHelp has been designed to assist technical & customer support teams handle customer inquiries more rapidly and efficiently.

This comprehensive search engine can be configured to query any combination of part information including: manufacturing, pricing, packaging, interchanges, engineering, catalog information and more.

Key Capabilities
TechHelp, rapid problem resolution, increased customer satisfaction - Key capabilities include:
    Fast, flexible search lookup of all types of product information including manufacturing,      pricing, packaging, interchanges etc.
    Visual, easy to read screens for application, parametric, kits, engineering drawings, BOMs,      supercessions, cross-reference, images, pricing, multi-branding and more.
    Ability to be used simultaneously by multiple personnel in multiple locations
    Data drawn from central database ensuring the absolute latest data.
    Common look and feel to your iCat InSite web catalog and your portable cd/dvd catalogs

Key Benefits
    Resolve additional customer problems without adding more staff:
     Improve call center productivity through fast, efficient knowledge-sharing - decrease      dropped call rates and escalate the number of requests handled

    Less errors
     With frequent part and product updates it is often difficult for service staff to be sure that they      are giving the most accurate solutions to your customers. Because TechHelp draws data      from the central iCat database, your staff can be confident that the data integrity is      guaranteed.

    More ways to find parts
     Your customers rarely have the exact information on the parts they need. iCat TechHelp      goes far beyond the standard year/model/make searches.
     your technical staff can now view parts by dimensions, buyers guides, interchanges, bills of      material, visual searches, manufacturing, pricing, packaging, engineering and catalog      information. this allows your staff to find the parts your customer needs regardless of how      little information they provide.

    Minimize downtime
     You can often detect and solve customer ordering problems faster using iCat TechHelp      than with existing local systems.

    Brings predictability to technical assistance
     TechHelp has the same look and feel to your CD/DVD and web catalogs. Now your      technical staff is looking at the same data and same screens as the customer. This      reduces the time necessary to steer consumer concerns towards solutions.

    Deflect customer inquiries to the web by enabling self-service alternatives
     Finding part solutions on the same interface provides a learning opportunity for the      customer; allowing them to find more of their own solutions in the future.